In the glass bottle manufacturing and trade sector, a robust after-sales policy serves as both the foundation of customer trust and a critical driver of sustainable business success.
our after-sales service mainly covers the following aspects:
1. Quality Guarantee & Return Policy
- Defective Products: Free replacement or refund for bottles with manufacturing defects (e.g., cracks, bubbles) within 30 days after delivery.
- Proof Required: Customers must provide photos/videos of defects for verification.
2. Technical Support
- Usage Guidance: email/WhatsApp support for bottle handling, sealing, or sterilization advice (common for cosmetic/chemical bottles).
- Custom Solutions: Assist with compatibility issues (e.g., cap fitting, labeling) for OEM orders.
3. Complaint Handling
- Response Time: Acknowledge complaints within 24 hours; resolve within 3-5 business days.
- Escalation Channel: Dedicated contact: zmg123888@163.com + phone hotline.
4. Logistics Support
- Damage Claims: Compensate or reship if bottles are damaged during transit (if using company-recommended logistics). If self-arranged shipping, free packaging reinforcement guidance is available (request in advance).
- Shipping Documents: Provide reissued invoices or packing lists upon request.
5. Long-Term Cooperation Benefits
- VIP Clients: Priority support and discounted reorders for bulk buyers.
- Feedback Rewards: Offer credits for actionable feedback on product improvements.
Round-the-clock assistance for your need ，24/7 customer support guaranteed.
